PantryFinder
Food Pantries for the community, by the community
PantryFinder
Improving accessibility to food pantries for the community
ROLE: UX/UI Designer DESIGN TOOLS: Figma DURATION: Sept 18-20, 2020 GROUP MEMBERS: Mira Dhingra, Michelle Lam, Linh Ly
Just Design was a 48-hour, virtual designathon hosted by Creative Tech Design & Davis Design Interactive. The main goal of this design jam was to explore social justice issues and create solutions we feel empowered about.
I collaborated with 3 other students virtually to design our solution, PantryFinder. With our submission, we received the Honorable Mention award for Most User Centric.
PROBLEM
Difficulty in locating safe and accessible food resources
14.4 million American households face food insecurity during a given year and more than 2 million of those individuals have chronic health conditions or dietary restrictions. Without any direction or help, people need to take extensive amounts of time just during the search process for these resources.
Solution
Designing a website to help optimize the search for locating local food pantries
Goal: To guide the community towards appropriate food pantries by addressing their dietary and accessibility needs
Target Audience: Anyone in charge of providing food in the household (ie. mother, brother, student, etc)
understanding the problem
How can we help alleviate the burden of those struggling with food accessibility?
During our research and brainstorming sessions, we focused mainly on the discussion regarding the lack of access to safe and affordable meal options that those of the lower socioeconomic scale face.
This affinity diagram below was designed to help discover pain points and opportunities within the food insecurity problem space.
taking a deeper dive
While we did gain some insights from the affinity map, we wanted to take a deeper dive into some market analysis and literature reviews to help us gain a better picture of the problems those struggling with food accessibility face.
developing our website structure
After we were able to hone in on our problem, we then moved onto developing our site structure, first by designing an information architecture diagram to develop the bare bones of the site, then filling in the gaps by creating user flows for each page of interest.
This specific flow below shows the scenario of “Searching for a Pantry”, with the green diamonds signifying the actions and the purple rectangles signifying the pages landed.
Fleshing out the UI DESIGN
Throughout this design process, I wanted to make sure to keep the design simple enough so it could be easily understood by a larger range of audience.
Those facing food insecurity issues are primarily those on the lower socioeconomic scale and as a result, may have lower English proficiencies or are not as well-versed in digital literacy.
Traveling through iterations
To ensure that we were able to convey our thoughts properly when translating our ideas into wireframes, some screens like the ones shown below went through series of iterations before they reached their final version.
(More information regarding the features will be explained in the “Features” Section below)
While we wanted to give community members the opportunity to connect with one another, we didn’t want to make this feature into a community chatroom; we wanted the messages sent to be related to the pantries, such as for checking whether some items were in stock at certain pantries.
How does it work?
Locate Pantries Near Me
By entering your city or zip code, you can locate specific pantries near you as well as view detailed information about each pantry.
Filter by Accessibility or Preferences
To find the pantries best suited for your needs, filter your search by checking off any dietary and/or accessibility needs.
Bookmark Your Favorite Pantries
Bookmark pantries for easy access and live updates on your favorite pantries!
Stay Connected with the Community
Know what is in-stock and available before visiting. Members can ask questions pertaining to a pantry in their specific pages.
We wanted to build a community in which users can post anonymously while connecting with those in similar situations. By doing this, we hope that it can help alleviate the feelings of shame, loneliness, and the overall stigma of being in such a situation.
REFLECTION
Challenges
Working with Limited Ideas under Time Constraint
During our research stages, we were focused on looking for unique insights that could lead us to potential underlying problems that not many people have tackled before. We were ambitious and wanted to succeed but didn’t know how to go about it since we didn’t have time nor the people to ask regarding these issues.
Since this was a time-constrained project, we realized that we should shift our priorities to looking more into potential leads that we already had and start developing from there.
Working in Different Time Zones
Due to the the various scheduling conflicts, we were rarely able to get the entire team together to work at the same time, but we learned early on that by delegating tasks to each person and setting deadlines for each task per day, we were able to stay productive and work efficiently.
Learnings
This designathon really opened my eyes to all the different social issues existing within our society today and the impact we, as designers, can make through our creations.
Crafting a meaningful product doesn’t need to take months or years to complete. All it takes to start is the first step.
Taking a user’s environments and backgrounds into consideration are important especially if your application is targeted towards a specific group.
Moving Forward
If I had more time, I would’ve loved to…
Continue refining and fleshing out the design of the community and pantry pages
Conduct user testing interviews or A/B testing sessions in order to gain more insight regarding the usability of each feature in regards to the way it is currently displayed
Look into data analytics to help generate success metrics if this site were to actually going to be pushed
Given another opportunity, I would definitely want to participate in another designation/design jam and/or explore another social justice issue!